The What's Good Project
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FAQ

Payment, SHIPPING AND RETURNS

  • Do you accept payment plans?

    • Yes. For artwork up to $2000, you may select the Afterpay option during Checkout, which allows you to pay in four installments. For artwork over $2000, please email jennifer@whatsgoodproject.com. We can design a custom monthly plan for you, and the artwork will be shipped once the final payment has been received.

  • How much does shipping cost?

    • It’s free to all collectors in the United States. Life is complicated enough without additional shipping costs.

  • When will my order arrive?

    • You can expect your painting within 2 weeks. You can expect your print within 3 weeks.

  • What if I need to expedite my order?

    • Please email Jennifer@whatsgoodproject.com as soon as you place your order to let me know how quickly you’d like your piece. Expedited orders are unavailable with free shipping, and will cost according to current shipping rates.

  • I need to make a return or exchange. What do I do?

    • It can be downright scary buying art online. I get it! It’s so important for a piece to be the right fit for your home. With that in mind, I offer a 100% refund up to 30 days after I ship the painting or print to your door. I’ll cover your return shipping costs, so it’s no risk to you. If you decide that the artwork is not a good fit for you, please email Jennifer@whatsgoodproject.com before you ship the artwork so we know to expect it and to receive refund instructions.

       Please mail the item back to:

                                          Jennifer Drinkwater Art, LLC

                                          2231 Storm Street

                                          Ames, Iowa, 50014.

       If the item is not returned in its original condition, you are responsible for any loss in value.

      I do not accept exchanges or offer refunds for gifted artwork.

  • Do you ship internationally?

    • Unfortunately, not at this time.

GENERAL FAQS

  • Do I need to frame my What’s Good Project painting?

    • Great question! No, it’s not necessary. Each piece arrives already wired and ready to hang. My genius husband Aaron Swanson carefully creates each panel with high-quality wood, mounting a smooth plywood surface onto a sturdy, mitred wooden frame that provides depth and support to the painting. The sides of the panels are sanded for smoothness. Some folks do prefer a visible frame, and you can absolutely do that too. We do not provide visible frames.

  • How do you decide what nonprofit organizations to donate proceeds to?

    • These organizations are chosen by the folks that I interview in each community. Twenty percent of profits from artwork sales go to these organizations each year.

  • How do I find out about upcoming events and new artwork releases?

    • The best way is to sign up for the What’s Good Project newsletter.

  • Do you have a physical location?

    • Yes!! I’m located at 312 1/2 Main Street in lovely downtown Ames, Iowa. Visits by appointment only. Email jennifer@whatsgoodproject.com to schedule an appointment. Please use Appointment in the subject line.

  • Do you offer local pick-up?

    • Yes! Please select this option when checking out. And (you know the drill) email jennifer@whatsgoodproject.com to schedule a pick-up time. Please use Local Pick-up in the subject line.

  • Other questions? Email jennifer@whatsgoodproject.com